We have been using Character Built for a number of years now and are always extremely happy with not only the product of their work, but also with the process of working with them. They really do feel like they are a part of our team and not just someone that we are hiring to do work for us. They take immense pride in what they do and do a wonderful job of listening to what we want and providing great ideas to take our vision to the next level and then make it a reality. We have hired them to build our downtown tasting room as well as our office space, and we will no doubt be using them again for more projects in the future.
I started working with Character Built in 2016 when I opened a second bookshop. When it came to creating the store layout at Avid Bookshop at Five Points, Zack and his team were patient and thoughtful as we came up with bookshelf designs that worked well for our space and our budget. Since that initial huge project, we’ve periodically hired Zack and his colleagues to update some displays and shelving at both of my stores, and I couldn’t be more impressed with their friendliness, work ethic, and dedication to making sure a customer is happy with the results.